Data protection is a matter of trust and we greatly value your trust. We respect your privacy. We are committed to safeguarding and collecting, processing and using your personal data solely in compliance with legal regulations. To make you visit to our website a safe one, we strictly abide by all applicable legal regulations when processing your personal data. This privacy policy explains how we collect and use data. By accepting the following privacy policy, you agree to the collection, processing and use of your personal information by sygns GmbH, Bogen 45, Holzmarktstr. 15-18, 10179 Berlin (“sygns” in the following) in line with all data protection laws and the following provisions. Data controller, data protection officer, sygns GmbH, Bogen 45, Holzmarktstr. 15-18, 10179 Berlin, Germany is responsible for your privacy protection and is the official service provider. If you have questions regarding our website, the following information, or if you would like to contact our privacy protection representative, please send us an email at datenschutz@sygns.de.

Personal data are defined by law as information concerning the personal or material circumstances of an identified or identifiable natural person. This includes, for example, information such as an individual’s name, address and email address, as well as any other information that can be attributed to a particular individual.

During registration for your customer account, we collect and implement your personal data in order to finalise the order process, as well as customise your personal shopping experience. Your data will be transmitted to third parties only as required to perform the contract or for billing purposes. For example, the service providers we employ in the handling of orders (e.g., carriers, payment service providers, banks) will be provided with the data necessary for completing your order. In subscribing for a newsletter you agree that sygns GmbH, Bogen 45, Holzmarktstr. 15-18, 10179 Berlin, Germany may use the data you entered to inform you by e-mail about the contents and/or products selected by you. You may revoke your consent at any time with effect for the future, either by written notice to sygns GmbH, Bogen 45, Holzmarktstr. 15-18, 10179 Berlin, Germany or by email to datenschutz@sygns.de. You may also unsubscribe from any newsletter via the link provided at the end of each newsletter. We transfer your data to our service providers only for data administration and hosting purposes. In connection with our newsletter mailings, we may utilise user data to create anonymous user profiles for purposes of market research, advertising or customised newsletter contents. As part of certain marketing activities, our service providers may obtain necessary data to process orders. They reserve the right to use this information only for their designated activities and are prohibited from sharing it with unauthorised third parties. You may object to any such use of your data by notice via post, fax, or email to datenschutz@sygns.de, in no particular format. Further, we collect, process and use address and order data for our own marketing purposes. You may object to any such use, processing and transfer of your personal data for marketing purposes at any time by notice via post, fax, or email to datenschutz@sygns.de, in no particular format. We also collect and use the data you submit to us when using the contact form, for the purpose of processing your inquiries.

We use cookies to optimise the user-friendly navigation and usage of our website. Cookies are small files with text information that are stored on your hard drive while you visit our site. We need the cookies to identify and authorise you after your successful registration in the protected area, for the full duration of your visit. However, cookies also serve to track the preferences of website visitors. This helps us to better customise our website contents to your needs and to improve our offers for you. Cookies do not allow us to identify users. You may disable these cookies at any time in your browser’s system settings and delete existing cookies. All users may view our offers without having enabled the cookies. If you opt not to accept cookies, however, you may not be able to benefit from the full features of our site. Some of the cookies we use are automatically deleted from your hard drive after the end of the browser session (session cookies). For example, we need session cookies to be able to offer you the “Basket” function throughout several pages. We also use cookies that remain on your hard drive for a certain period of time (between one day and five years, depending on the cookie) after the browser session. When you revisit our site, it will automatically recall the country and language you selected at your last visit to our website. These “persistent cookies” are stored on your hard drive and will be deleted by the browser after the given time. The cookies may also be cookies of third party providers.

We use third party retargeting and remarketing features on our website. These technologies allow us to address internet users who previously visited sygns.de, by personalised advertising on our partners’ websites. For this purpose the retargeting or remarketing provider will store a cookie on your hard drive. Based on the cookie technology, anonymous user details will be stored, for example the advertising you received from us or clicked, the products you viewed, whether you purchased anything. The anonymous data are not connected with your personal data at any time and serve the sole purpose of customising our advertising to the user’s interests. You may object to the use of the retargeting and/or remarketing feature by accessing the third party providers’ cookie opt-out pages via the following links:

We also use Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics is based on cookies and allows an analysis of website usage. As we have activated IP anonymisation for our website, the IP addresses that are automatically transmitted with the usage details are abbreviated by Google within the European Union or other contracting states of the European Economic Area before the data are forwarded to and stored in the USA. It is only in exceptional cases that IP addresses are transmitted first to a Google server in the USA, where they are shortened. Acting on our behalf, Google uses the data to analyse the use of the website for us, to compile website activity reports, and to render further services relating to website and internet use. The above described IP anonymising procedure has been agreed between Google Inc. and the Hamburg Commissioner for Data Protection and Freedom of Information and recognised as compliant with data protection requirements (see the press release on the HmbBfDI). Please click here for information on Google Analytics’ data privacy policy.The IP address transmitted by your browser in connection with Google Analytics will not be connected with other Google data. You may prevent the storage of such cookies by adjusting your browser settings accordingly. You may also prevent the recording of the data generated by the cookie and concerning your usage of the website (including your IP address) by Google and to the processing of such data by Google by downloading and installing the browser plugin available via the following link.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

We use social plugins of several providers on our website in the respective standard plugin:

The Facebook “Gefällt mir” (“Like”) button of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The button is marked with the Facebook logo and the addition “Gefällt mir” (“Like”). The “+1” button of Google+ (Google Plus) of Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA. The social plugin of Twitter, operated by Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA.

When you access one of our websites containing any of the above plugins, the plugin provider may store a cookie in your browser. We have no control over the scope of the data collected by the provider by means of the plugin.The plugins may provide their hosts with information such as the date and time of your visit to our websites, your IP address, or the type of browser you use. If you are logged on to your account with the plugin provider while visiting our websites, the provider may match this information and any data you enter, should you interact with the plugins, to your user account, for instance if you click the corresponding button on our website or post a comment. Your recommendations or comments may be displayed as information, together with your profile name and photograph, in the relevant provider’s service, for instance in search results or in your user profile, or at other places on websites and in advertisements on the internet. If you are not a member of the relevant provider’s service, the provider may under certain circumstances nevertheless obtain and store your IP address.For the purpose and scope of the data collection and further processing and use of your data by the provider as well as your related rights and opt-out possibilities to protect your privacy, please see the privacy policies of Facebook, of Google+, of Twitter, and of Pinterest. If you are a member of the relevant service and do not wish the service provider to collect data on you via our websites and connect them with the member data stored by the provider, you have to log off from your account with the provider before visiting our internet sites. Storage, correction, deletion and deactivation of your personal data You may at any time view, modify and delete the data in your customer account which you entered for your registration. Data that are still required to complete the services requested by you, especially the performance and completion of contracts, cannot be deleted. The data will be deactivated upon termination of the contract, and furthermore will be deleted once the applicable retention period provided by law or contract has expired.To request information or any correction or deletion of data, please email to datenschutz@sygns.de or send a letter to sygns GmbH, Bogen 45, Holzmarktstr. 15-18, 10179 Berlin, Germany, stating your name and your contact details.